Customer Service at its Finest!Our Customer Service is one of the finest you will find on the internet. We offer "personal" and "customized" service. Are you looking for someone to listen to your needs and desires? If so, you have come to the right place. We will customize your order, however you'd like, while offering you personal, professional and courteous service. We triple check orders to make sure you receive "exactly" what you ordered. If you need lotions or scrubs packaged in smaller containers or in fragrances other than specified on our website, please send an e-mail to inquire. We'll be happy to accommodate you. We will e-mail you with lead times, free quotes, etc. Wholesale inquiries are welcome. We sell case lots of wholesale soap to retailers. We sell individual sized products in case lots to bed & breakfasts and inns. Please send inquiries about our wholesale soap and other wholesale skin care products to: Wholesale@Spencers Farm. We ship in stock items within a week. Occasionally, we are out of stock on an item. Many items such as lotions are made in very small quantities to ensure the freshest and best possible quality product reaches our customers. Out of stock items generally have up to a four week lead time. If you do not want to wait on out of stock items, please say so in the comments section of the payment window. We will refund any money you paid for out of stock items if you prefer not to wait. We ship by United States Postal Service using Priority Flat Rate Box Shipping, unless specifically requested by the customer to ship otherwise. It's recommended to use this Priority Flat Rate Shipping Service, since all orders are easily traced. Customers may e-mail orders with specific shipping information, if not using the automatic regular Priority Shipping Service. By e-mailing the order, the automatic inclusion of Priority Shipping charges will be by-passed and any shipping charges will be sent with the order invoice. We will send to whatever address you specify as the mailing address. We wrap gifts and include a card for the occasion...whether it be for birthday, holiday, graduation, or "just because". We'll include whatever salutation or message you specify. It’s all about you! We "specialize" in customer service. * SHOPPING CART AND SHIPPING CHARGES * The shopping cart is set up ONLY for orders in the contiguous 48 states. Additional shipping charges will be billed separately prior to order shipment. (Includes Hawaii & Alaska) ORDER BY: 1 - THIS WEBSITE (Use your credit card on-line through the secured PayPal Service) 2 - PHONE (931) 438-8388 * If you'd rather not use the on-line credit card PayPal Service, than your credit card orders can be taken directly over the telephone.* * If ordering by phone, and we are not available at the moment, please leave a message. We'll return your call.* 3 - MAIL Spencer's Farm 82 Triple B Lane Taft, TN 38488 * If ordering by mail, please use a personal check, including your phone number in case there are any questions about your order.* (Please do not send cash through mail.) 4 - In Person (We accept Cash, Check, Visa or Mastercard)
If you have any questions about our products, ordering, shipping and handling, just send us a note via the contact us page. We are willing to accommodate you any way we can. Unfortunately, we will no longer ship bath or body products overseas to foreign countries. Due to shipping complications through Customs, our shipping policies have changed. We apologize for this inconvenience. If visiting in the USA, we will gladly send products back with you. We will continue to ship soaps, only, to Canada. Please take a moment for our customer service survey. These surveys help us maintain the needs and desires of our customers, as well as, excellence in our service. It's all about you and we are listening! Thank You! We Appreciate Your Business,Sydne and Robert Spencer Return From Customer Service to Natural Goat Milk Soap Home  |
